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apucher
2022-08-24 11:30:10 +02:00
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%grammarly checks
%TODO more text here
%sachen von related work wiederholen
%DONE es gibt so viele commu .. neue kommen, machen comm sterben,
%DONE was machen die site admins
%DONE was hat stackexchange gemacht ein beispeil
%DONE different types of communities: social exchange(facebook, twitter, div messaging apps), social support platforms, information exchange (community knownledge platforms (CQA, forums, wikis, ...), ...)
The introduction of the Web 2.0 and its core feature of user interaction, users interact with each other in online communities. These communities come in various shapes and forms. There are communties for social interaction, for instance, Facebook\footnote{\url{https://facebook.com}}, Twitter\footnote{\url{https://twitter.com}}, and instant messaging apps. There are communties for social support, i.e. communities where users have certain common qualities, for instance, illnesses. There are also communities with the purpose of information exchange. Information exchange platforms can be grouped into expert and community knownledge platforms. While expert platforms are rarely known and often only used by niece groups, community knowledge platforms are widely known and used by the general public. Community knowledge platforms can be divided into 1) wikis, for instance, Wikipedia\footnote{\url{https://wikipedia.org}}, 2) forums, and 3) Q\&A platforms, for instance \emph{Yahoo! Answers}\footnote{\url{https://answers.yahoo.com}}, \emph Quora\footnote{\url{https://quora.com}}, and StackExchange\footnote{\url{https://stackexchange.com}}.
StackExchange is a Q\&A platform and consists of 174 communities\footnote{\url{https://stackexchange.com/tour}}. Each community evolves around a specific topic, for instance, StackOverflow focusing on software engeneering,
or AskUbuntu focusing on the Ubuntu operating system. This distincts StackExchange from other Q\&A sites such as \emph{Yahoo! Answers} where no such differentiation into topics exists. %TODO ref
@@ -14,6 +24,23 @@ or AskUbuntu focusing on the Ubuntu operating system. This distincts StackExchan
% write new numbers about so %TODO
%-->
%DONE challenges of running a community: initial setup, onboarding, keeping angagements, regulation
%DONE -> add mentor ship program+desc rough description: exampl for onboarding
%DONE stackexhange tries many things over the years: mentorship program+ref, list more examples here, see section 2
Communities face different challenges during their lifetime\cite{kraut2012building}. In the beginning, bootstrapping the community and gaining a critical mass of users is the main challenge. In the following phase, community growth is the main challenge. In the third phase, the goal is to keep the community in a lively and ordered state. The main challenges are onboarding of new users, ensure steady user engagement and constributions, and regulation. Running a community also includes technical, financial, personel, and other challanges. A community has to solve all these challenges to a certain degree to exist and keep existing. Many communities have been created over the years and a lot of these communities went extinct. A recent example of a seasure of existence is \emph{Yahoo! Answers} which shut down in May 2021\footnote{\url{https://help.yahoo.com/kb/SLN35642.html}}.
StackExchange is continually working on improving their platform. Their team implemented serveral changes to the platform to tackle different challenges that arose over time, for instance, updating the code of conduct to ensure a more friendly tone in user interactions\footnote{\url{https://meta.stackexchange.com/questions/240839/the-new-new-be-nice-policy-code-of-conduct-updated-with-your-feedback}}, improving the review queue for reported content for moderators\cite{ponzanelli2014improving}, or the \emph{Mentorship Research Project}\cite{ford2018we}\footnote{\url{https://meta.stackoverflow.com/questions/357198/mentorship-research-project-results-wrap-up}}.
The \emph{Mentorship Research Project} was a research project to improve the onboarding process of new users. In the study new users who created their first question had the option the let their question be reviewed by a mentor (a user familiar with the community). The mentor world reviw the question and suggest changes to the question, for instance, more context to the question. The user would then adjust their question and post it in the community. The result of the suty was that mentored questions were received segnificantly better than non-mentored questions. Although, this is just a research project, StackExchange could create some automated system to help new users during their onboarding phase.
In August of 2018, the StackExchange team introduced a small change that may have had a huge impact on the platform. They added a new feature to visibly mark questions from new contributors, as part of their effort to make the site more welcoming for new users\footnote{\url{https://meta.stackexchange.com/questions/314287/come-take-a-look-at-our-new-contributor-indicator}}.
Specifically, members who want to answer a question created by a new contributor are shown a notification in the answer box that this question is from a new contributor. The StackExchange team hopes that this little change encourages members to be more friendly and forgiving toward new users.
% write about the change investigated