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text/2_relwork.tex
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@@ -53,17 +53,11 @@ For each community on StackExchange a ``Meta'' page is offered where members of
Since the introduction of Web 2.0 and the subsquential spawning of platforms for social interaction, researchers started investigating the emerging communities.
The Social Sciences focus on the interactions of users on various platforms. Community knowledge platforms are of special intrest, for instance, StackExchange \cite{}, Quora \cite{}, Reddit \cite{lin2017better, chandrasekharan2017you}, Yahoo! Answers \cite{bian2008finding}, and Wikipedia \cite{yazdanian2019eliciting}. %TODO add refs
%TODO more text here
All these communities differ in their usage. Wikipedia is a community driven knowledge repository where articles are created and edited collaboratively. Reddit represents a platform for social interaction. Quora, StackExchange and Yahoo! Answers are CQA platforms. On Quora and Yahoo! Answers users can ask any question reguarding any topics whereas on StackExchange users have to post their questions in the appropiate subcommunity, for instance StackOverflow or MathOverflow.
Despite the differences in purpose and manifestation of these communities they are social communities and they have to follow certian laws.
In their book on ''Building successful online communities: Evidence-based social design`` \cite{kraut2012building} Kraut \etal lie out five equally important criteria online platforms have to fullfill in order to thrive. 1) When starting a community has to have a critical mass of users who create content. \cite{mamykina2011design} %TODO add ref to stackoverflow
2) The platform must attract new users to grow as well as to replace leaving users. Depending on the type of the community new users should bring certain skills, for example, programming background in open source software, or qualtities, for example, a certain illness in medical communities. New users also bring the challenge of onboarding with them. They will not be familiar with all the rules and nuances of the community. %TODO add ref
3) Users should be encouraged to commit to the community. Online communities are often based on voluntarity of their users, hence the platform has to ensure users are willing to stay. Compared to companies, most platforms do not have contracts with users. 4) Contribution by users to the community should be encouraged. Content generation and engagment is the backbone of a online community. 5) The community need regulation to sustain the community. Not every user in a community is interested in the well being of the community. Therefore, every community has to deal with trolls, and inappropiate or even destructive behavior. Rules need to be established and enforced to limit the damage malicous users cause.
2) The platform must attract new users to grow as well as to replace leaving users. Depending on the type of the community new users should bring certain skills, for example, programming background in open source software, or extended knowledge on certain domains; or qualities, for example, a certain illness in medical communities. New users also bring the challenge of onboarding with them. They will not be familiar with all the rules and nuances of the community. %TODO add ref
3) The platform should encourage users to commit to the community. Online communities are often based on voluntarity of their users, hence the platform has to ensure users are willing to stay. Most platforms do not have contracts with their users, so users should see benefits for staying with the community. 4) Contribution by users to the community should be encouraged. Content generation and engagment is the backbone of a online community. 5) The community needs regulation to sustain the community. Not every user in a community is interested in the well being of the community. Therefore, every community has to deal with trolls, and inappropiate or even destructive behavior. Rules need to be established and enforced to limit and mitigate the damage malicous users cause.
%new structure:
% list community knowledge platforms
@@ -77,17 +71,18 @@ In their book on ''Building successful online communities: Evidence-based social
All these criteria are heavily intertwined, so for the purposes of this thesis, these criteria can be grouped into two main categries: 1) onboaring of new users, 2) keeping users engaged, contributing, and well behaved.
\subsection{Onboarding of new users}
The onboarding process is a permanent challenge for online communities.
% One-day flies on StackOverflow \cite{slag2015one}, 1 contribution during whole registration, only user with 6 month of registration
The onboarding process is a permanent challenge for online communities. The onboarding process differs from one platform to another. \citeauthor{slag2015one} \etal investigated why many users on StackOverflow only post once after their registration \cite{slag2015one}. They found that 47\% of all users on StackOverflow posted only once. They suggest that code example quatilty is lower than that of more involved users, which often leads to answers to first improve the question and code instead of answering the stated question. This likely discorages new users from using the site further. Negative feedback instead of constructive feedback is another cause for discontinuation of usage. The StackOverflow staff also conducted their own research on negative feedback of the community \cite{silge2019welcome}. They investigated the comment sections of questions and found more than 7\% of the reviewed comments are unwelcoming.
% DONE One-day flies on StackOverflow \cite{slag2015one}, 1 contribution during whole registration, only user with 6 month of registration
% Eliciting New Wikipedia Users’ Interests via Automatically Mined Questionnaires: For a Warm Welcome, Not a Cold Start \cite{yazdanian2019eliciting}, cold start recommender system problem for recommending newcommers arictles to read and get a feeling for how to write articles; similar to SO because new commers
% newcomers socialization, experienced users as models/mentors, positive feedback to newcomers
% Do organizational socialization tactics influence newcomer embeddedness and turnover? \cite{allen2006organizational} #newcommers to organizations, actively embedding newcomers into organization, shows connection between socialaization and turnover (leaving the organization)
% We Don't Do That Here: How Collaborative Editing with Mentors Improves Engagement in Social Q\&A Communities \cite{ford2018we} # mentoring new commers questions (before posting), 1 month experiment, collaborative experiment with stackoverflow team, novices got a choice upon submitting a question whether or not the want feedback from a mentor regaurding the question, if so redirect to help room where mentor reviews question and suggests changes to question, mentored questions significatly better than non-mentored ones, higher scores fewer offtopic or poor questions, novices more comfortable with mentor reviewed questions
% Stack Overflow Isn't Very Welcoming: It's Time for That to Change \cite{hanlon2019stack} # passt sehr gut in die story, effort to make site more welcoming, marginalized group feel SO is a hostile and elitist place, new coders, women, people of color, etc, admitting of problem that have not been addressed (enough), mixed messages (expert site or for everyone), to little guidance for new users, pecking on new users who dont know all little things on what (not) to do (no plz and thx, low quality question -> low qualtity answer -> comments about support for low quality) or bad english, previous attempts to improve welcoming, Summer of Love (https://stackoverflow.blog/2012/07/20/kicking-off-the-summer-of-love/), The War of the Closes (https://stackoverflow.blog/2013/06/25/the-war-of-the-closes/), The NEW new “Be Nice” Policy (“Code of Conduct”) — Updated with your feedback (https://meta.stackexchange.com/questions/240839/the-new-new-be-nice-policy-code-of-conduct-updated-with-your-feedback), Mentorship Research Project - Results + Wrap-Up (https://meta.stackoverflow.com/questions/357198/mentorship-research-project-results-wrap-up?noredirect=1&lq=1) TODO also refer paper about that here, removal condesting and sarcastic comments, ideas about beginner ask page (TODO already implemted?), dont judge users for not knowing things (e.g. posting duplicates)
% Welcome Wagon: Classifying Comments on Stack Overflow \cite{silge2019welcome} #all about comment, effort to make site more welcoming
% Welcome Wagon: Classifying Comments on Stack Overflow \cite{silge2019welcome} #all about comments, effort to make site more welcoming, staff internal rating of comments (fine, unwelcoming, abusive, 57 raters, 13742 ratings, 3992 comments)
% Social Barriers Faced by Newcomers Placing Their First Contribution in Open Source Software Projects\cite{steinmacher2015social} onboarding in open source software projects, difficulties for newcomers, newcommers often on their own, barriers when 1st contributing to a project,
% Rolling out the Welcome Wagon: June Update \cite{friend2018rolling} “Ask a Question Wizard” prototype, reduce exclusion (negative feelings, expectations and experiences), improve inclusion (learn from other communities facing similar problems), classification of abusive and unwelcoming comments
% Welcome Wagon: Classifying Comments on Stack Overflow \cite{silge2019welcome} #all about comments, effort to make site more welcoming, staff internal rating of comments (fine, unwelcoming, abusive, 57 raters, 13742 ratings, 3992 comments)

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text/bib.bib
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@@ -146,25 +146,25 @@
@article{atwood2008stack,
title={Stack Overflow Private Beta Begins},
author={Atwood, Jeff},
journal={\url{https://stackoverflow.blog/2008/01/}\newline\url{01/stack-overflow-private-beta-begins/}},
journal={\url{https://stackoverflow.blog/2008/08/01/stack-overflow-private-beta-begins/}},
year={2008}
}
@article{hanlon2019stack,
title={Stack Overflow Isn't Very Welcoming: It's Time for That to Change},
author={Hanlon, Jay},
journal={\url{https://stackoverflow.blog/2018/04/}\newline\url{26/stack-overflow-isnt-very-welcoming-its-time-for-that-to-change/}},
journal={\url{https://stackoverflow.blog/2018/04/26/stack-overflow-isnt-very-welcoming-its-time-for-that-to-change/}},
year={2019}
}
@article{friend2018rolling,
title={Rolling out the Welcome Wagon: June Update},
author={Friend, Joe},
journal={\url{https://stackoverflow.blog/}\newline\url{2018/06/21/rolling-out-the-welcome-wagon-june-update/}},
journal={\url{https://stackoverflow.blog/2018/06/21/rolling-out-the-welcome-wagon-june-update/}},
year={2018}
}
@article{silge2019welcome,
title={Welcome Wagon: Classifying Comments on Stack Overflow},
author={Silge, Julia and Punyon, Jason},
journal={\url{https://stackoverflow.blog/}\newline\url{2018/07/10/welcome-wagon-classifying-comments-on-stack-overflow/}},
journal={\url{https://stackoverflow.blog/2018/07/10/welcome-wagon-classifying-comments-on-stack-overflow/}},
year={2019}
}
@article{stackexchangetour,

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text/main.tex
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@@ -187,7 +187,7 @@
%% ... it's OK to put here your own usepackage commands ...
\usepackage{natbib}
%% ========================================================================
%%%% MISC self-defined commands and settings