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@@ -71,7 +71,7 @@ In their book on ''Building successful online communities: Evidence-based social
% - encouraging contribution: online communities need contributions by users (not lurking), content is foundation of community, contributions by users follows power law (usally, also confirmed in my results)
% - regualting behavior: maintain a funtioning community, prevent troll, inappropiate behavior, limit damage if it occurs, ease of entry & exit -> high turnover
All these criteria are heavily intertwined, so for the purposes of this thesis, these criteria can be grouped into two main categries: 1) onboaring of new users, 2) keeping users engaged, contributing, and well behaved.
All these criteria are heavily intertwined, kso for the purposes of this thesis, these criteria can be grouped into two main categries: 1) onboaring of new users, 2) keeping users engaged, contributing, and well behaved.
\subsection{Onboarding of new users}
The onboarding process is a permanent challenge for online communities. The onboarding process differs from one platform to another. \citeauthor{slag2015one} investigated why many users on StackOverflow only post once after their registration \cite{slag2015one}. They found that 47\% of all users on StackOverflow posted only once. They suggest that code example quatilty is lower than that of more involved users, which often leads to answers to first improve the question and code instead of answering the stated question. This likely discorages new users from using the site further. Negative feedback instead of constructive feedback is another cause for discontinuation of usage. The StackOverflow staff also conducted their own research on negative feedback of the community \cite{silge2019welcome}. They investigated the comment sections of questions by recruting their staff members to rate a set of comments and they found more than 7\% of the reviewed comments are unwelcoming.