From cd199269d19dd6fb897d95be29d6b3cdce285671 Mon Sep 17 00:00:00 2001 From: wea_ondara Date: Wed, 18 Mar 2020 12:05:40 +0100 Subject: [PATCH] wip --- text/2_relwork.tex | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/text/2_relwork.tex b/text/2_relwork.tex index f28b492..daf5570 100644 --- a/text/2_relwork.tex +++ b/text/2_relwork.tex @@ -71,7 +71,7 @@ In their book on ''Building successful online communities: Evidence-based social All these criteria are heavily intertwined, so for the purposes of this thesis, these criteria can be grouped into two main categries: 1) onboaring of new users, 2) keeping users engaged, contributing, and well behaved. \subsection{Onboarding of new users} -The onboarding process is a permanent challenge for online communities. The onboarding process differs from one platform to another. \citeauthor{slag2015one} \etal investigated why many users on StackOverflow only post once after their registration \cite{slag2015one}. They found that 47\% of all users on StackOverflow posted only once. They suggest that code example quatilty is lower than that of more involved users, which often leads to answers to first improve the question and code instead of answering the stated question. This likely discorages new users from using the site further. Negative feedback instead of constructive feedback is another cause for discontinuation of usage. The StackOverflow staff also conducted their own research on negative feedback of the community \cite{silge2019welcome}. They investigated the comment sections of questions and found more than 7\% of the reviewed comments are unwelcoming. +The onboarding process is a permanent challenge for online communities. The onboarding process differs from one platform to another. \citeauthor{slag2015one} \etal investigated why many users on StackOverflow only post once after their registration \cite{slag2015one}. They found that 47\% of all users on StackOverflow posted only once. They suggest that code example quatilty is lower than that of more involved users, which often leads to answers to first improve the question and code instead of answering the stated question. This likely discorages new users from using the site further. Negative feedback instead of constructive feedback is another cause for discontinuation of usage. The StackOverflow staff also conducted their own research on negative feedback of the community \cite{silge2019welcome}. They investigated the comment sections of questions by recruting their staff members to rate a set of comments and they found more than 7\% of the reviewed comments are unwelcoming. % DONE One-day flies on StackOverflow \cite{slag2015one}, 1 contribution during whole registration, only user with 6 month of registration % Eliciting New Wikipedia Users’ Interests via Automatically Mined Questionnaires: For a Warm Welcome, Not a Cold Start \cite{yazdanian2019eliciting}, cold start recommender system problem for recommending newcommers arictles to read and get a feeling for how to write articles; similar to SO because new commers @@ -79,7 +79,7 @@ The onboarding process is a permanent challenge for online communities. The onbo % Do organizational socialization tactics influence newcomer embeddedness and turnover? \cite{allen2006organizational} #newcommers to organizations, actively embedding newcomers into organization, shows connection between socialaization and turnover (leaving the organization) % We Don't Do That Here: How Collaborative Editing with Mentors Improves Engagement in Social Q\&A Communities \cite{ford2018we} # mentoring new commers questions (before posting), 1 month experiment, collaborative experiment with stackoverflow team, novices got a choice upon submitting a question whether or not the want feedback from a mentor regaurding the question, if so redirect to help room where mentor reviews question and suggests changes to question, mentored questions significatly better than non-mentored ones, higher scores fewer offtopic or poor questions, novices more comfortable with mentor reviewed questions % Stack Overflow Isn't Very Welcoming: It's Time for That to Change \cite{hanlon2019stack} # passt sehr gut in die story, effort to make site more welcoming, marginalized group feel SO is a hostile and elitist place, new coders, women, people of color, etc, admitting of problem that have not been addressed (enough), mixed messages (expert site or for everyone), to little guidance for new users, pecking on new users who dont know all little things on what (not) to do (no plz and thx, low quality question -> low qualtity answer -> comments about support for low quality) or bad english, previous attempts to improve welcoming, Summer of Love (https://stackoverflow.blog/2012/07/20/kicking-off-the-summer-of-love/), The War of the Closes (https://stackoverflow.blog/2013/06/25/the-war-of-the-closes/), The NEW new “Be Nice” Policy (“Code of Conduct”) — Updated with your feedback (https://meta.stackexchange.com/questions/240839/the-new-new-be-nice-policy-code-of-conduct-updated-with-your-feedback), Mentorship Research Project - Results + Wrap-Up (https://meta.stackoverflow.com/questions/357198/mentorship-research-project-results-wrap-up?noredirect=1&lq=1) TODO also refer paper about that here, removal condesting and sarcastic comments, ideas about beginner ask page (TODO already implemted?), dont judge users for not knowing things (e.g. posting duplicates) -% Welcome Wagon: Classifying Comments on Stack Overflow \cite{silge2019welcome} #all about comments, effort to make site more welcoming, staff internal rating of comments (fine, unwelcoming, abusive, 57 raters, 13742 ratings, 3992 comments) +% DONE Welcome Wagon: Classifying Comments on Stack Overflow \cite{silge2019welcome} #all about comments, effort to make site more welcoming, staff internal rating of comments (fine, unwelcoming, abusive, 57 raters, 13742 ratings, 3992 comments) % Social Barriers Faced by Newcomers Placing Their First Contribution in Open Source Software Projects\cite{steinmacher2015social} onboarding in open source software projects, difficulties for newcomers, newcommers often on their own, barriers when 1st contributing to a project, % Rolling out the Welcome Wagon: June Update \cite{friend2018rolling} “Ask a Question Wizard” prototype, reduce exclusion (negative feelings, expectations and experiences), improve inclusion (learn from other communities facing similar problems), classification of abusive and unwelcoming comments