From fd41e54c43da54eaa039ba597b80e78d474ce7ce Mon Sep 17 00:00:00 2001 From: wea_ondara Date: Tue, 4 May 2021 21:28:19 +0200 Subject: [PATCH] wip --- text/2_relwork.tex | 17 ++++++++++++++--- 1 file changed, 14 insertions(+), 3 deletions(-) diff --git a/text/2_relwork.tex b/text/2_relwork.tex index 10b8873..a082453 100644 --- a/text/2_relwork.tex +++ b/text/2_relwork.tex @@ -135,7 +135,18 @@ Unwelcomeness is a large problem on StackExchange \cite{ford2016paradise}\footre \subsection{Keeping users engaged, contributing and well behaved} +While attracting and onboarding new users is an important step for growing a community, keeping them on the platform and turning them long lasting community members is equally as important for growth as well as sustainability. Users have to feel the benefits of staying with the community. Without the benefits a user has little to no motivation to interact with the community and will most likely drop out of it. Benefits are diverse, however, they can be grouped into 5 categories: information exchange, social support, social interaction, time and location flexibility, and permanency \cite{iriberri2009life}. %TODO look at refs of table 4 in \cite{iriberri2009life} and add refs if applicable +As StackExchange is a CQA platform, the benefits from information exchange, time and location flexibility, and permanency are more prevalent, while social support, and social interaction are more in the background. Furthermore, StackExchange is driven by the community and therefore depends even more on the voluntarism of its users, making benefits even more important. +In a community, users can generally be split in 2 groups by motivation to voluntarily contribute: One group acts out of altruism, where users contribute with the reason to help others and do good to the community; the second group acts out of egoism and selfish reasons, for instance, getting recognition from other people \cite{ginsburg2004framework}. Users of the second group still help the community but their primary goal not neccessarily the health of commiunity but gaining reputation and making a name for themselves. Contrary, users of the first group primarly focus on helping the community and see reputation as a positive side effect which also feeds back in their ability to help others. While these groups have different objectives, both groups need recognition of their efforts \cite{iriberri2009life}. There are several methods for recognizing the value a member provides to the community: reputation, awards, trust, identity, etc. \cite{ginsburg2004framework}. %TODO maybe elaborate on reputation, awards, trust, identity, see paper ginsburg2004framework + +Volunarism is always a key part in communities. The backbone of a community is always the user base. Even if the community is lead by a commerical core team, the community is almost always several orders of magnitude greater than the number of the paid employees forming the core team. The core team often provides the infrastructur the community and does some cummunity. However, most of the community work is done by volunteers of the community \cite{butler2002community}. %TODO get number on employees and volunteers on stackexchange/overflow +%This is also true for the StackExchange platform where the core team of paid employees is XXX and the number of voluntary community members performing community work is XXX \footnote{\url{LINK}} + + + +%good content (quality, quantity) +%goodies %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% %new @@ -144,7 +155,7 @@ Unwelcomeness is a large problem on StackExchange \cite{ford2016paradise}\footre % -> look at success factors in table IX and X % -> look at refs % -> look at how to integrate that with kraut etal -% look for parallels between papers and stackoverflow and write somethings about how stack overflow does it +% TODO look for parallels between papers and stackoverflow and write somethings about how stack overflow does it % split into growth and sustainablity capters (maybe, depends on how well i can be split) @@ -156,7 +167,7 @@ Unwelcomeness is a large problem on StackExchange \cite{ford2016paradise}\footre % -> important factors: trust, reputation, identity \cite{ginsburg2004framework} % other studies which suggest changes to improve community interaction/qualtity/sustainability -% -> help vamipires, noobs, reputation collectors \cite{srba2016stack} +% -> help vampires, noobs, reputation collectors \cite{srba2016stack} % -> qualtity solution suggestions \cite{srba2016stack} % -> restrict openness of the community, not desirable (e.g. restrict number of questions to combat low-quality questions), will not be 100% efective\cite{srba2016stack} % -> ''Improving Low Quality Stack Overflow Post Detection`` \cite{ponzanelli2014improving}, reduce review queue for moderators @@ -174,7 +185,7 @@ Unwelcomeness is a large problem on StackExchange \cite{ford2016paradise}\footre StackExchange employes serveral features to engage users with the platform, for instance, the reputation system and the badge system. These systems reward contributing users with achievements and encourages further contribution to the community. Both systems try to keep and increase the quality of the posts on the platform. Reputation plays a important role on StackExchange and indicates the credibility of a user as well as a primary source of answers of high quality \cite{movshovitz2013analysis}. Although the largest chunk of all questions is posted by low-reputated users, high-reputated users post more questions on average. To earn a high reputation a user has to invest a lot of effort and time into the community, for instance, asking good questions or providing useful answers to questions of others. Reputation is earned when a question or answer is upvoted by other users, or if an answer is accepted as the solution to a question by the question creator. \citeauthor{mamykina2011design} found that the reputation system of StackOverflow encourages users to compete productively \cite{mamykina2011design}. But not every user participates equally, and participation depends on the personality of the user \cite{bazelli2013personality}. \citeauthor{bazelli2013personality} showed that the top-reputated users on StackOverflow are more extroverted compared to users with less reputation. \citeauthor{movshovitz2013analysis} found that by analyzing the StackOverflow community network, experts can be reliably identified by their contribution within the first few months after their registeration. Graph analysis also allowed the authors to find spamming users or users with other extreme behavior. -Although gaining reputation takes time and effort, users can take certain advantages to gain reputation faster by gaming the system \cite{bosu2013building}. \citeauthor{bosu2013building} analyzed the reputation system and found five strategies to increase the reputation in a fast way: Firstly, answering questions with tags that have a small expertise density. This reduces competitiveness against other users and increases the chance of upvotes and answer acceptance. Secondly, questions should be answered promptly. The question asker will most likely accept the first arriving answer that solves the question. This is also supported by \cite{anderson2012discovering}. Thirdly, answering first also gives the user an advantage over other answerers. Fourthly, activity during off-peak hours reduces the competition from other users. Finally, contributing to diverse areas will also help in developing a higher reputation. +Although gaining reputation takes time and effort, users can take certain advantages to gain reputation faster by gaming the system \cite{bosu2013building}. \citeauthor{bosu2013building} analyzed the reputation system and found five strategies to increase the reputation in a fast way: Firstly, answering questions with tags that have a small expertise density. This reduces competitiveness against other users and increases the chance of upvotes and answer acceptance. Secondly, questions should be answered promptly. The question asker will most likely accept the first arriving answer that solves the question. This is also supported by \cite{anderson2012discovering}. Thirdly, answering first also gives the user an advantage over other answerers. Fourthly, activity during off-peak hours reduces the competition from other users. Finally, contributing to diverse areas will also help in developing a higher reputation. %TODO help vamipires, noobs, reputation collectors \cite{srba2016stack} % DONE Discovering Value from Community Activity on Focused Question Answering Sites: A Case Study of Stack Overflow \cite{anderson2012discovering} accepted answer strongly depends on when answers arrive, considered not only the question and accepted answer but the set of answers to a question